Refund Policy.

Last updated: 10 September 2026

1. Digital investigation purchases

MurderXFile cases are digital-content purchases that provide online access to an investigation through your MurderXFile account. Access is normally added after successful payment confirmation.

2. Changing your mind

UK consumers normally have a 14-day cancellation period for many online purchases. For digital content supplied during that period, the right to cancel can be lost once supply begins if you have expressly agreed to immediate supply and acknowledged that consequence. Any checkout consent presented to you forms part of this policy and your purchase.

3. Faulty, unavailable or misdescribed content

Your statutory rights are not affected. If a purchased investigation is faulty, unavailable to you despite a confirmed purchase, or materially not as described, contact us so we can investigate and, where appropriate, restore access, provide a remedy or issue a refund in accordance with applicable consumer law.

4. Duplicate or incorrect charges

If you believe you have been charged more than once for the same purchase, or that a payment was taken incorrectly, contact us with the email address used for your MurderXFile account and enough information for us to locate the transaction. Do not send full payment-card details by email.

5. How to request help or a refund

Email contact@murderxfile.com and include your account email, the case purchased, the approximate purchase date and a short explanation of the problem. We may ask for additional information needed to verify the purchase and investigate the request.

6. Refund method

Where a refund is due, it will normally be returned through the original payment method. Processing times after a refund is issued can depend on Stripe, your bank or card provider.

7. Consumer rights

Nothing in this policy excludes or restricts rights or remedies that cannot legally be excluded under applicable consumer law.